Most of us have had the experience of buying something online and having that feeling of uncertainty as to when it is going to show up and if it will show up at all. If you have a bad experience with ordering something online from a company, you will likely never order from them again. There is so much competition online that there is no need for you to go back to a vendor that you were not happy with.
The difference between a happy customer and an unhappy customer is a large percentage due to the level of customer service they experience. If something goes wrong with the order, the customer’s experience is measured in how the company deals with the problem. The issue must be dealt with quickly and the person dealing with it must be able to show that they really care. Many sources will say that a happy customer tells three or four people about their experience while an angry customer passes the bad news on to ten people or more.
Customer service is so important that it is often the difference between companies that survive and those that fail. The benefits of customer service improvement are customer loyalty, customer referrals, increased customer satisfaction and increased revenue. Employees who can provide great customer service will help to retain customers and grow the business.
Customer service is a common problem for creators of unique products. Providing quality customer service takes certain skills and patience to deal with. Taking care of these issues takes time from you being able to do what you do best. Hiring someone to take care of it is usually an extra expense that small vendors do not want, or are not able, to take on. It also takes a special kind of person to be adept at taking care of customers and their needs and it’s vital to the survival of the business.
We place the utmost importance on our customers and their experience with us. Our customer service department is continually working on improving their skills within the field. We understand the key qualities that are important to providing the best service possible. The skills that our representatives consistently show are good oral and written communication skills, good problem solving skills, a passion for helping the customer and the ability to connect and empathize with the customer’s situation. We also understand the importance of remaining calm in high pressure situations. We ensure that we will go above and beyond to help each and every customer that we come in contact with.
If you were to use us to help sell your unique goods, you could rest assured that the customers would be taken care of and focus your energy where it will be the most beneficial for your business. We know that spreading yourself thin is not conducive in allowing your creativity to flow. We are here to allow you to remain worry free when it comes to servicing your customers and we are happy to do it!